LAMA stands for Listen, Acknowledge, Make a statement and Ask a
Question. It is a technique that is used in contact center to handle the call
that emphasizes listening and interaction with the customer for call control.
Boosting Business Revenue with a Cloud-Based Call Center
Cloud-based call centers are the next generation. Heard this before?
Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....
Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....