Logged-on is a term used in contact center when an agent is linked
into the system. Logged in is used to measure the total amount of time a call
center agent is actively working in a process on a regular basis.
Boosting Business Revenue with a Cloud-Based Call Center
Cloud-based call centers are the next generation. Heard this before?
Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....
Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....