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Glossary

What is Longest Available Agent?

A longest available agent is a one who has been waiting for a long to receive a call or just sitting idle for the longest time. Now becomes a next available agent in the queue to receive a call.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Is Automation the Soul of Outsourcing? An Analysis!

<p>We have observed for decades that business process outsourcing has always been a routine for every organizations’ effective performance. However, with a paradigm shift i....

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Cloud Computing Services: Is this the new BPO Style?

<p>Cloud computing is a model that helps businesses get a virtual platform for computational services. Cloud is a cost-effective model, which helps businesses save their operational expe....

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Rating and Reviews – Call Center Go4customer.com is rated 4.7/5 in 19 reviews on Sitejabber.com.
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