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Glossary

What are Multilingual Agents?

Many business firms have gone international in terms of outreach and operations. Businesses across the globe are increasingly outsourcing their business processes to be able to meet demands of diverse customers from different time zones, cultures and languages. BPO companies are employing huge number of multi-lingual experts to speak their language, understand local cultures and most specifically comprehend with the needs of both client and customer.

Multi-lingual professionals of the service provider offer an extra edge to your business and bridge the gap between customer and business. Experts of call centers in India offer businesses one stop solution for all their foreign language customer and sales support requirements. They help in generating ROI of the company and keeping customers happy and content.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Micro Coaching: The Growing Trend!

Gartner “Effective coaching is the #1 driver of Contact Center Representative Performance!” A micro-coaching call center is a service where a supervisor coaches her/his agent....

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All you need to know about Global Call Center Outsourcing

<p>Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global &....

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