Management Information System (MIS) consists of reports that enables
the manager in contact center to monitor the contact center’s performance via Wallboards,
Real Time Displays, Reporting, Forecasting and Staff Allocation.
Boosting Business Revenue with a Cloud-Based Call Center
Cloud-based call centers are the next generation. Heard this before?
Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....
Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....