Business process outsourcing companies operate two different types of calls and these are inbound and out bound calls respectively. When an agent initiates a call from call center services providing station and on behalf of the call center to the aspired customers, the process is considered as outbound call. In an outbound call agents try to get information about the services or provide information to the customers regarding the plans or offered services on behalf of the clients. Generally, outbound calls are made from call center outsourcing stations to make fund raising calls or to initiate telemarketing, research or survey about the offered services by the clients. Telemarketing companies contact their customers and follow the provided contact list from the client. Outbound calls are meant for various surveys and to server customer verification purposes. Blogs at Go4customer share a vision of the company on call center in India.