call center services
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Glossary

What is Occupancy?

Occupancy is known as the percentage of extra time that calling agents devote while taking incoming calls within stipulated time frame or during idle time. This time percentage is called as occupancy. The provided idle time is resolute by distributing workload hours with staff hours. At the same time, occupancy is also considered as the figure of call center productivity. In some cases occupancy the term also used to measure the interactions of instant messaging.

When agent occupancy is the outcome of how recruitment process is equivalent to inbound call trends to a call center, the anticipated level of occupancy directly impacts the recruitment decisions in a sequential form of work environment such as processing email.

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An insight into Call Center Outsourcing

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

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Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....

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