Offered calls are considered as the number of calls which are offered to the agents or total numbers of inbound calls. There is call center software in every call centers and this work as a call center metric or statistic measuring application. It can efficiently count the complete number of inbound calls which include not received ones. Have a look on the types of offered calls which include:
Offered calls are number of calls and considered as metric to assure the resource numbers in a call center. It is helpful to get a transparent idea about the requirements to meet the call volume demands. This metric is been used to keep a track on all inbound calls.