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Glossary

What is Online Review Management?

Online review management is popularly known as online reputation management in the industry. It is one of the important services offered by the BPOs. It is a fact that building your organizational reputation takes 20 years but it can ruin within 5 minutes and less. So, call centers offer a process named online review management to concrete organizational base and to enhance the reputation of the companies. This process ensures the services like online monitoring and locating along with replying with perfect reactions to the reviews about the organization or about the business. This service helps organizations from negative comments of an ex-employee or from competitors and crazy customers. These sources can destroy your reputation overnight and with online review management one can take maximum precaution.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

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Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....

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