There are businesses which completely dependent on online transactions. Internet evolution has ensured that customers place their orders online and agents take orders on the behalf on their clients. So, order taking is a service that is been offered by the BPOs. Once the order is placed, it is important to keep a proper track till the configuration or delivery happens. Thus, these two processes both order taking and tracking go hand in hand.
Business process outsourcing companies offer these services to their clients. Order taking and tracking are services which help e-commerce websites to close the deals with ease.