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Glossary

What is Order Taking and Tracking?

There are businesses which completely dependent on online transactions. Internet evolution has ensured that customers place their orders online and agents take orders on the behalf on their clients. So, order taking is a service that is been offered by the BPOs. Once the order is placed, it is important to keep a proper track till the configuration or delivery happens. Thus, these two processes both order taking and tracking go hand in hand.

Business process outsourcing companies offer these services to their clients. Order taking and tracking are services which help e-commerce websites to close the deals with ease.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

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Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....

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