There are two types of calling processes follow by the BPOs. These are inbound calls and outbound calls for the outsourcing contact center. An outbound call is a process in which agents initiate and make calls to the customers on behalf of their clients. Outbound calls are made for telemarketing, verifications and surveys for products and services which are offered by the clients. The professional customer care executives or agents are provided with a customer’s list and they make calls to the customers and ask several questions for verification and survey purposes. This process or call types help the companies to get a clear idea about the acceptance of their products and services in the industry. This is one of the important services and offer by most of the BPO outsourcing.