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Glossary

What is Peak Traffic?

In telecommunication system, peak traffic refers to high volume of calls.  When there are plenty of users trying to connect with a particular helpline number at one point in time, this gives rise to peak traffic and traffic congestions.  This is an inconvenient situation for any business firm, as this can hamper the quality of services that their customers are offered.  Usually, businesses have difficult times to handle high volume of calls from their customers to seek helpdesk services, and therefore, most decision makers embrace help desk outsourcing.  This helps them ensure smooth functioning of customer service functions.

Call centers in India are efficient in call traffic monitoring, and they can offer immaculate contact center call traffic management solutions to help clients handle peak traffic scenarios adeptly.  As peak traffic and traffic congestion can harm a company’s reputation, this scenario must be managed and monitored proficiently in order to ensure consistent provisioning of care and support services to customers.  Call centers use efficient tools and management system to help businesses manage peak traffic efficiently.  Call center service providers use tele-traffic engineering to answer maximum number of calls during peak hours.  Not only this, service providers also ensure efficient network planning which can help in minimizing the network costs.  All these peak traffic management systems help businesses in ensuring consistent and uninterrupted provisioning of services to customers.

Peak traffic management systems are based on probability theory, and this theory helps businesses in analyzing and monitoring the number of incoming calls that they receive during specific hours or seasons.  Using the probability theory to manage peak call traffic, call centers can also analyze mobile radio networks, and this further helps in ensuing immaculate management of incoming calls.  Peak call traffic management systems are focused on quality of services that customers are offered.  This helps businesses in managing and handling plenty of incoming telephone calls, while maintaining cost-efficiency of outsourced services.

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