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Glossary

What is Percent Allocation?

Percent allocation basically represents the amount of resources’ capacity assigned to a specific business process.  This is based on the total work capacity of resources, or one resource, for all the assigned business activities, tasks, and functions, they are allocated to for a specific period of time.  A resource’s capacity in terms of work can be calculated or determined by quantifying the resource’s output during a specific fiscal year, or any such timeframe.  By calculating percent allocation efficiently, businesses can make informed staffing decisions.

In outsourcing, percent allocation quantifies the amount of resources, energy, and time a company dedicates to any specific business process.  Percent allocation enables outsourced call centers to dedicate appropriate amount of resources to any specific business process depending upon its requirement.  By calculating percent allocation efficiently, a call center can assign appropriate amount of its resources, energy, and time to business specific processes.  This certainly helps in resource utilization in outsourced call centers.  Not only this, percent allocation also helps contact centers in making efficient staffing decisions and formulating efficient outsourcing policies that can help achieve operational excellence with minimal expenditures.  Percent allocation empowers call centers to make efficient use of their time, energy, and resources.

Call centers in India employ resource management tools and software that can help them quantify the percentage of overall resources that they are dedicating to specific business function.  This way, they can get an idea regarding how efficient their staffing decisions are.  Besides this, percent allocation also helps in evaluating the performance of staff members employed into any specific call center function.  This way, businesses can take efficient percent allocation initiatives focused on improving overall efficiency and competency.  Every call center India employs call routing technologies based on workforce percentage allocation, which helps in directing specific percentage of incoming calls from customers to call center agents based on the anticipated number of corporate responsibilities that are scheduled to work.

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