call center services
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Glossary

What is QoS (Quality of Service)?

Quality is one of the important concerns while offering outsourcing services to other organizations. Outsourcing services to the businesses should be of great quality and with utmost dedication. This is popularly known as quality of service or QoS.

For an example, if a call center offers both inbound and out-bound processes, then these should be of great quality.

Thus, agents are been provided right training to ensure the best quality services and strategies which can generate best revenues on behalf of the clients.   

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

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Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....

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