Quality is one of the important concerns while offering
outsourcing services to other organizations. Outsourcing services to the
businesses should be of great quality and with utmost dedication. This is
popularly known as quality of service or QoS.
For an example, if a call center offers both inbound and out-bound processes, then these should be of great quality.
Thus, agents are been provided right training to ensure the best quality services and strategies which can generate best revenues on behalf of the clients.