A Virtual Call Centre (VCC), is one in which the
administration of the organization is geographically scattered. Rather than
being located in a single building and working together, the agents of a
virtual call center mostly work from home or other remote locations.
The only requisite is that agents need to have a phone, computer/laptop, and web connection. Along with the flexible working hours, there is no set dress pattern. This type of call center usually helps in saving housing and equipment cost, as well as reducing the employee turnover rates, which is expected to be high for the actual call centers.