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Glossary

What is Virtual Call Center?

A Virtual Call Centre (VCC), is one in which the administration of the organization is geographically scattered. Rather than being located in a single building and working together, the agents of a virtual call center mostly work from home or other remote locations.

The only requisite is that agents need to have a phone, computer/laptop, and web connection. Along with the flexible working hours, there is no set dress pattern. This type of call center usually helps in saving housing and equipment cost, as well as reducing the employee turnover rates, which is expected to be high for the actual call centers.

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Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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