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Glossary

What is Zip Tone?

A zip tone is an alert tone used to make agents aware of the automatic call distribution system in a call center. It is a short tone, sent in a line to the mediators to indicate that a call is coming and it is required to be monitored. This tone helps agents to get easily accessible to its customers.

 

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

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