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The world is filled with travel zealots who are not leaving a single chance to explore new places. Thanks to technological advancements, travel enthusiasts can now choose their travel arrangements and destinations on fingertips.
So, if you are running a tourism & travel business, you know how critical it becomes to allure and sustain customers. This is so because there persists a fierce competition in the market as a number of travel companies have emerged in the last decade.
With customers now looking for affordable and convenient platforms to book their destinations, hotels, tickets, conveyances, etc., online, the race to the top has become more ferocious.
The slightest of deviation from the expected service standard often results in businesses ending up losing customers to their competition.
Go4customer, a leading call center & BPO solutions provider, offers a constant support to tourism & travel companies to convert their first-time customers into ardent and lasting patrons.
With almost 2 decades of polishing service delivery, we comprehend the unique frame of reference and demands that drive the travel industry.
It doesn’t matter if your customers are planning a trip to Auckland, Kasaul, Machu Picchu, etc., or if they are just looking to upgrade to an improved hotel room in New York, London, Sydney or New Delhi, Go4customer is here to offer your travelers with prompt around-the-clock assistance.
We have an experienced and skilled team of adroit professionals that looks to elevate consumer confidence through high performing problem resolution tactics.
Our every effort is aimed to offer stress-free vacations to your customers.
The Call Center Assistance
Seeking an outsourced call center that can handle your travel business’s task efficiently and streamline your online/offline transactions?
The bigwigs of tourism & travel industry have been choosing Go4customer to elevate their customer care to an apex level, professionalism, and empathy.
We hold a deft team of travel specialists that ensures to matches the loyalty programs, convenience packages, and personalized guest solutions with prompt support and care.
Our experts ensure to provide a swift response to customers’ queries and assist them on different channels including websites, apps, emails, etc.
Streamlining Your Reservations
When planning travel for your customers, it becomes essential to offer a tantalizing start. The elementary task is booking reservations.
Since the web is filled with a diverse range of seasoned virtual contact center vendors, it is important that you find which service provider possesses an ideal balance of industry experience and skills needed for sales support, customer care, and guest services.
Go4customer is a leading service provider that ensures to deliver precise and quick resolutions to customers on varied channels ensuring a higher satisfaction level for your customers.
Our assortment of call center services for your travel business incorporates the following solutions:
Customer Care Solutions
With all the integrated applications and websites now providing an unmatched service experience to customers, there is no way that you can oversee your support department.
Our customer care range of call center solutions includes customer service, baggage claim, cancellations, general hotel inquiries, surveys, reviews, and concierge services.
Go4customer has agents who hold an extensive domain knowledge that would provide quick response to your customers’ comments on social media, emails, etc. These specialists know exactly how to find out the specific demands of customers.
Sales and Solutions
Our call center solutions incorporate a variety of customized services that would fit your business requirements ideally.
For instance, we offer the billing and accounting receivable solutions for your travel business in order to smoothen the entire transactional process.
Along with this, we also offer reservations and booking management so that your customers get 100% convenience in their endeavors.
Some other solutions offered by Go4customer are:
Social Media Support
More than 40% of travelers today look for affordable plans and destinations on the internet. Social media has become a hub of travelers where apart from sharing photographs, people also look to find the most appropriate plans and packages.
In the same line, travelers often put up questions and queries regarding a destination, hotel, prices, etc. If at that time, you are not available to respond to your customers, you are actually missing a revenue opportunity.
Go4customer has social media specialists who owing to their in-depth domain prowess offers quick, responsive, and engaging assistance to your customers. We understand your customer queries are opportunities for you to establish your brand as credible and trustworthy.
Since our every effort is aimed to provide the best possible experience to your customers, we also ensure that your audience remains loyal to your brand through membership enrollments, setting up loyalty accounts, loyalty redemptions, etc.
Get your travel business a reliable and competent partner – Go4customer.