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Customers have always been at the core of all growing businesses. It is notable because a buttressed and long-term relationship with loyal customers always promises business longevity. In simple words, customers are the factor on which the fate of business of all sizes rests.
Therefore, it is paramount for companies to serve customers the best, be it related to products or support services. Whenever the need for availing a support service arises, the channel that gets the first preference is Voice. The most cited reason behind why most of the customers prefer to get help via the telephonic medium is a personal touch, which they can’t experience on digital support channels.
However, completing the task of answering a blizzard of customer calls on a regular basis can easily leave any business owner with an exasperating experience. This is where prestigious IVR service providers like Go4customer come to rescue. By virtue of the IVR facility, corporations can easily cope with customer call volume, which as a positive outcome, leads to bolstered business credibility.
Interactive voice response, an automated telephony system technology, interacts with customers as soon as their calls are connected successfully with the company’s service number. Basically, the IVR system interacts with callers via the use of voice and DTMF tones.
After being connected with customers, the IVR system gives a menu that consists of multiple options that help to solve different issues. In any case, if customers fail to find out their desired option, the IVR system gives a choice to connect with support agents. All in all, the IVR system ensures maximum customer calls end on a positive note.
Here, it is imperative to note that interactive voice response technology can only bring benefits if its reliability is high. If industry reports are anything to go by, 83% of customers get frustrated with brands after getting a vexing experience with an IVR system. Thus, having a specialized IVR service provider like Go4customer on board is fundamental.
Why do Businesses need an intelligent IVR System in Customer Service Operations?
Take a gander at the following 3 reasons why bringing an intelligent IVR system into customer service operations could prove fruitful for businesses:
Solving customers’ queries during their first contact is the trick to leaving an everlasting impression on them. It is instrumental because whenever customers place a call, they want a prompt response and satisfactory resolutions from the company in one go.
But the problem is that voice support channel is the first choice of 60% of customers. Hence, a large number of customer calls is bound to come, and the factor that makes matters worse is that call volume skyrockets during peak hours. Thus, the chances of securing high FCR (first call resolution) rate is quite tough. For business owners, this is a bitter pill to swallow.
At this juncture, an intelligent IVR system could be a lifesaver for businesses as it lets customers solve trivial issues on their own. Plus, it brings the most skilled support agents on-line so that customers (who want solutions to intricate issues) get an awesome service experience.
Besides paring the average number of support requests, interactive voice response technology guarantees high CSAT score and FCR rate by all means. Now, are you willing to avail IVR services from a reputed vendor? Say hello to Go4customer!
In this customer-centric era, it is paramount for corporations to provide top-notch solutions, regardless of the time when support requests are arriving. It is significant because keeping customers waiting simply means creating a negative brand image. In short, rendering solutions round-the-clock is the key to securing a strengthened customer base.
However, running a customer service department round-the-clock isn’t a cakewalk, as it demands a significant investment. This can even put multinational companies in a difficult situation. But enterprises can enhance their business’s bottom line if they have an intelligent IVR system in customer service operations.
By means of IVR facility, customers can avail first-rate solutions to their queries at any time. So, have you made up your mind to avail IVR services? Don’t hold yourself back, just make contact with Go4customer.
To secure a smoother path, it is imperative to spend money according to business requirements. In brief, businesses should stay away from unnecessary expenses.
As far as customer service operations are concerned, the initial value of the investment is quite high as you have to spend a big chunk of money to bring in resources like myriad support agents, avant-garde technology, etc. Here, MNCs may be fine, but what about SMEs?
This is where the need of having an intelligent IVR system multiplies. The factor that draws attention towards an interactive voice response technology is that it automates mundane customer service queries’ resolutions and slashes the necessity of having a horde of support agents. Besides this, it also guarantees great ROI.
Hence, it is highly suggested to business owners to avail IVR facility from a well-recognized vendor, like Go4customer.
The factor which makes Go4customer an ideal choice is our humongous industrial experience. We have been taking care of customer service operations for our clients since 2001. We take pride in saying we have never failed to deliver what was promised. That’s why our clients trust us and avail our services for a long time.
Interactive voice response technology is really good in its work, but we still keep a close eye on it so that customers always leave with desired resolutions. That’s why we are an illustrious name in rendering IVR services.
So, if you want to know more about our automated IVR services or any other details, you can contact us via firstname.lastname@example.org.