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Top 4 Skills that are Vital to Give Better Customer Service Experience

Posted by Rahul Garg on Nov 17, 2018 11:28:45 am

In this customer-oriented era, it is extremely important for companies to offer incredible support services. This factor cannot be taken for granted because 79% of customers decide to stop doing business with a company after getting poor support service experience. In order to secure the business’s credibility, most of the organisations avail BPO services, which is really a smart move to cut unnecessary hassle. However, compani... Read more>>

Call Center Service Provider in India: Down the Line

Posted by Shashvat on Nov 10, 2018 11:03:33 pm

It’s been almost 2 decades and India is still, comprehensively leading the global outsourcing sector by possessing 66% of the call centers in the world. But, the party can be soon spoiled by other players who have lately turned a few business owners’ heads. The call centers in Philippines, Malaysia, China, etc have been quite efficient and effective in matching the business expectations of western companies. India, with a treasur... Read more>>

The Criticality of Third Party Verification Services

Posted by Shashvat on Nov 06, 2018 11:44:48 am

For a business to flourish and prosper, preciseness and professionalism need to walk hand-in-hand. Whether it is handling your employees, right from the screening process or if it is assuring that your sales process is implemented without a glitch, a competent verification team is quintessential. Business owners do not have time to examine each & every piece of information that is embedded into your CRM or database. Neither can they spa... Read more>>

Outsourcing 101: A Brief Guide

Posted by Shashvat on Oct 26, 2018 07:14:04 pm

A few years back, if you ask business owners about their expectation from outsourcing, they probably point out attributes like performance, seamless operation management, and cost-effectiveness.  Today, the notion of outsourcing has transformed altogether. With businesses of both public and private sector now looking to tango with ambiguous bottlenecks like dynamic customers’ expectations, economic volatility, and regulato... Read more>>

Why do Call Centers have high demand in the E-commerce Industry?

Posted by Rahul Garg on Oct 17, 2018 04:18:19 pm

In terms of profit, e-commerce companies have left the brick-and-mortar businesses far behind. This is so because most of the people prefer to place an order from their comfort zone. If industry reports are to be believed, the growth of e-commerce businesses would be doubled in the upcoming time. To experience the true success, brick-and-mortar companies are also trying to enter into the e-commerce industry, which makes the competiti... Read more>>

An insight into Call Center Outsourcing

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BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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