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3 crucial KPIs that US Call Centers track for High Productivity

Posted by Rahul Garg on Jan 19, 2019 03:46:11 pm
inbound-call-center

At the present time, it is believed that the business can prosper if the customer service department is being handled appropriately. This is so because if customers are happy with the way that a company handles support requests, they are likely to remain to be the part of the brand. This simply means smooth business growth. With time, expectations regarding support service have increased more than ever. This is so because customers n... Read more>>

Why you should Outsource Help Desk and Phone Answering Services?

Posted by Shashvat on Jan 07, 2019 11:56:30 am
Phone-Answering-Services

While running a business, who don’t want to maximize their profit while keeping a strict check on expenses? The entire purpose of doing business is to earn a handsome return. You may say that other aspects also matter but you cannot deny that the Paramountcy of monetary compensation is the real driver of every business. This is the reason that outsourcing is such a followed practice in today’s time. Big corporations and S... Read more>>

Outsourcing Pros and Cons: Reading between the lines

Posted by Shashvat on Dec 27, 2018 10:35:25 am
outsourcing-bpo

The rise and fall of a business depend on not one but many factors. It takes a collective effort of smart and bad decisions to make or break a company respectively. As a business owner, you need to vision a bigger picture, forecast the road ahead, and weigh your available options before you take any decision for your company. Running a business is tiresome, risky, and sometimes quite an onerous task. However, there is no place for am... Read more>>

A Vista on Call Center Best Practices

Posted by Shashvat on Dec 20, 2018 02:08:15 pm
call center best practices

Customers have been riding the success wagon for businesses from more than a decade now. With digitalization ferociously tapping every possible medium for businesses, customers experience holds more significance than ever. As per a research, customer experience will become the biggest game-changer for businesses by 2020, leaving price and product factor behind. So, as a business owner, you may have a brilliant product with an excelle... Read more>>

Is Call Center Service Provider in India a good alternative for your Business?

Posted by Shashvat on Dec 18, 2018 04:02:35 pm
call-center-service-provider-india

The decision to hand over your business task to an external entity is not an easy one. You require to match your business requirement with the BPO outsourcing companies’ portfolio, your budget with the charges imposed by the vendor, and other factors that would impact your firm’s performance. Outsourcing is the business strategy that not only helps your company’s growth but would also assist you to expand and explore t... Read more>>

A Complete Guide on Sans Pareil Customer Service Skills

Posted by Shashvat on Dec 13, 2018 10:50:25 am
Customer-Service-Skills

The journey to success is full of bumps, uncertainties, bottlenecks, and challenges. Having a business and running a business are two different things. Customer service has emerged as the ultimate weapon to win the battle. Ironically, everyone knows about it, but only a few are able to harness its power. What’s your strategy? How do you define good customer service skills? There are no prizes to guess that customer service is t... Read more>>

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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