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Things Call Center Agents Should Avoid Saying

Posted by Prachi Priya on May 23, 2019 12:07:17 pm

Outsourcing call center services, there are various do’s and don’ts that companies may not be aware of. However, many organizations do have this question regarding the potential necessities to keep in mind with things to avoid! Well, talking about dos and don’ts, call center agents need to avoid saying some things to the customer although they may be practicing the same otherwise. After hiring agents for call center... Read more>>

What does a Good Lead Generation Service Provide?

Posted by Prachi Priya on May 22, 2019 11:19:02 am

Businesses have an optimistic view of lead generation, why so! Well, there are several perquisites that a business receives having lead generation service at the doorstep. Getting an external partner to generate leads, a business is able to enhance its reach to the target audience and make more customers aware of the business service. What is lead? Lead is a customer that shows interest in your business service. It is essential fo... Read more>>

What your Business is losing by not Outsourcing?

Posted by Prachi Priya on May 07, 2019 03:34:14 pm

Are you an organization that does not have call center business as its main domain but still operate it in-house? Well, why wasting resources when outsourcing is a better and cost-effective option to choose! Outsource the non-primary functions of a business to make the in-house team free to focus on core competencies. A company that majorly deals with call handling services has the appropriate tools and adequate experienced agents fo... Read more>>

Lead Generation Services: Tips to Follow!

Posted by Prachi Priya on May 04, 2019 05:57:22 pm

Managing a business and keeping it repeatedly noticed by the audience is not an easy task. It demands regular efforts and business owners have to take various measures to boost customer experience. Lead generation is an effective way to boost business value before the target audience and helps the business reach out to a wide range of audience easily and timely. Today most businesses are dependent on lead generation to advertise thei... Read more>>

Technologies Re-shaping Call Center Services!

Posted by Prachi Priya on Apr 30, 2019 02:30:36 pm

In the past few years, we have seen many changes in the call center services, where the alterations are said to become better and modernize in the time to come. Nowadays, call center outsourcing has cloud communication and remote agents on the forefront and everybody is keen to look at the augmentations a business gets with new technologies and the introduction of numerous social media platforms. The use of Artificial Intelligence (AI),... Read more>>

Micro Coaching: The Growing Trend!

Posted by Prachi Priya on Apr 22, 2019 04:34:18 pm

Gartner “Effective coaching is the #1 driver of Contact Center Representative Performance!” A micro-coaching call center is a service where a supervisor coaches her/his agent for any specific customer interaction instantly. The process is far more effective than other training sessions and brings much better results for the business. This is the reason companies call micro-coaching the new trend in the customer support... Read more>>

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