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Boosting Business Revenue with a Cloud-Based Call Center

Posted by Prachi Priya on Jul 17, 2019 04:55:32 pm

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider owns and operates call center processes. A cloud-based call center provides services to business through a subscription model. This model has an inventive approach to measure the drawbacks that may hinder effective call center services. Bus... Read more>>

Is it good to Outsource Inbound Customer Service?

Posted by Prachi Priya on Jul 15, 2019 12:02:24 pm

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses feel they can attain success by outsourcing to a good partner. Well, is it true? This is because when the outbound or inbound call center firm outsources to experienced agents, the business gains customer loyalty with enriched services 2... Read more>>

How do AI Chatbots Clout BPO Services!

Posted by Prachi Priya on Jul 12, 2019 04:17:23 pm

Bots are the future! You must have heard this several times and yes it's true. If your company is still not aware of how bots can be a pillar for your business, its high time you need to integrate its service in your business functions. Today, bot-powered commerce is the cutting-edge manifest destiny and companies need to work accordingly to avoid being left behind by the competitors. When we talk about the best Chatbots to take ... Read more>>

Things to Research before Finalizing the BPO Partner!

Posted by Prachi Priya on Jul 08, 2019 11:34:44 am

A business outsources its services to streamline functions and enhance productivity. BPO outsourcing works to reduce overhead cost and enhance revenue for companies. Business looks for an outsourcing partner when it feels the in-house agents are not able to deliver adequate results as essential. “The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity... Read more>>

Call Center Technologies that Boost Customer Experience

Posted by Prachi Priya on Jul 01, 2019 10:18:53 am

Customer experience will always remain supreme to all call center companies and its significance is not hidden. Every business along with BPO outsourcing firms know the importance of customer satisfaction and the fact that customers ultimately bring business success. “Going above and beyond involves making customers “feel special” and helping them out even when it may not make sense. “ Neil Patel When cu... Read more>>

What are Outbound Calls and what is the Strategy for its Success?

Posted by Prachi Priya on Jun 27, 2019 12:56:03 pm
bpo firms

Starting with the definition, outbound calls or outbound call center services cater to team up a group of agents that make outgoing calls to the potential customers that the company feels exist even today. This process uses the latest technology for making calls where mainly a predictive dialer is used. Since these predictive dialers help to make a large number of calls in an hour, outbound calling companies rely on it for performance. ... Read more>>

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