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How can BPO Companies deal with the hassle of Repetitive Calls?

Posted by Rahul Garg on Sep 20, 2018 06:06:47 pm
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To make certain that customers stay connected with a company for a long time, business owners try to provide an immaculate support service. For the same reason, BPO firms are approached by businesses of all sizes. The aspects that make BPO firms the first choice are avant-garde technology, a myriad of diligent agents, enormous industrial experience, etc. The factor that ruins the reputation of BPO firms is ‘Repetitive calls.&rs... Read more>>

Top 4 Tips to enhance your Business’s Customer Experience Tactics

Posted by Shashvat on Sep 17, 2018 09:41:37 am
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"I like to listen. I have learned a great deal from listening carefully. Most people never listen." Ernest Hemingway There has been a lot of hue & cry about how organizations are considering customer experience as their major point of focus. A lot of blogs and articles have been published and almost all of the top companies claim to have been providing a top-notch customer experience. Outsourcing is another great way considered... Read more>>

Why is it important to innovate your Inbound Call Center?

Posted by Shashvat on Sep 10, 2018 02:07:26 pm
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"Quality is remembered long after the price is forgotten." Gucci Family Slogan At least once in life, whether it’s regarding a product issue or concerning the registration of some service query, we all have encountered customer support representatives. Also, it is highly probable that the service experience was terrible and you may have felt disgusted with the support you got from the brand or business. When customers experie... Read more>>

How to make things right when lousy customer support is offered?

Posted by Shashvat on Sep 06, 2018 02:39:44 pm
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“When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed." Indra Nooyi, CEO of Pepsico There is nothing more expensive to a business than offering an awful customer experience. Bearing the cost of lousy service experience is not everyone’s cup of tea because it is too high. As per a study, it is shown that 55 % of the customers with an intent to m... Read more>>

How can Startups benefit from Help Desk Services?

Posted by Shashvat on Sep 03, 2018 10:09:54 am
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U.S. companies lose more than $62 billion annually due to poor customer service. Newvoicemedia.com If anyone thinks that starting a business is easy, then the person is either lying or had never tried doing so. Running a business is tough, but starting it is tougher. Do you know why 90% of the startups never make it big? And what trick do the rest 10% of startups adopt? Well, there is no rocket science, but common sense. The mo... Read more>>

An insight into Call Center Outsourcing

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Getit infomedia optimized business performance with Go4customer.com

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