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Glossary

What is Analytics (contact center analytics)?

Customer service has always been an essential part of any business. Organizations use a variety of methods to collect customer data across different domain in an effort to identify customer needs, increase customer engagement, optimize call center performance, and increase customer satisfaction levels. Meeting customer needs by reducing cost of operation is one of the important objectives of business.

Analytics gives you the power to extract large amount of valuable data along with an insight with which you can achieve your objective.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

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Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....

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