• Call to US
  • +1-888-795-2770 (US)
  • Call to Go4customer Call Center in India
  • +91-120-6619505(India)
Glossary

What is Average After-Call Work Time?

Average after-call work time is the average amount of time taken by an agent performing supplementary work after ending the call. After call work is time during which caller hung up and during which they are unavailable to take another call. It is also known as wrap-up and post call processing (PCP). It is work that is necessitated by and immediately follows an inbound transaction. It includes entering data, filling out forms and making outbound calls necessary to complete the transaction. The agents remain unavailable and complete required after call work required and later put them to available mode so as to receive another inbound call.

The professionals of inbound call center not only help in increasing the productivity of businesses but also improve exceptional customer experience, thereby delivering tangible results.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

A Complete Guide on Sans Pareil Customer Service Skills

<p style="text-align: center;"><em>The journey to success is full of bumps, uncertainties, bottlenecks, and challenges. Having a business and running a bu....

Read more>>

What does great Customer Service mean to you?

<p align="center"><em>What is great customer service to you? Is it offering prompt resolutions to customers’ requirements? Or is it meeting ....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo
Rating and Reviews – Call Center Go4customer.com is rated 4.7/5 in 19 reviews on Sitejabber.com.
|
Copyright © 2018 All rights Reserved at Cyfuture India Pvt. Ltd.