What is Computer Telephony Integration?

Computer Telephony Integration is the process of controlling a phone with a computer and vice-versa. Computer Telephony Integration or CTI can be more effective to define desktop based interaction for helping users. CTI process is primarily used in computerized services of call centers wherein representatives can initiate a call simply with the click of a mouse directly from a database

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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