What is Computer Telephony Integration?

Computer Telephony Integration is the process of controlling a phone with a computer and vice-versa. Computer Telephony Integration or CTI can be more effective to define desktop based interaction for helping users. CTI process is primarily used in computerized services of call centers wherein representatives can initiate a call simply with the click of a mouse directly from a database

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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Boosting Business Revenue with a Cloud-Based Call Center

Cloud-based call centers are the next generation. Heard this before? Well, yes! Cloud-based call centers are truly the upcoming future. Cloud is a network-based service where a service provider own....

Is it good to Outsource Inbound Customer Service?

Outsourcing customer support is common for every business nowadays. Companies want to outsource their call center service to enhance productivity, efficiency, and to boost revenue. Many businesses fee....