What is Computer Telephony Integration?

Computer Telephony Integration is the process of controlling a phone with a computer and vice-versa. Computer Telephony Integration or CTI can be more effective to define desktop based interaction for helping users. CTI process is primarily used in computerized services of call centers wherein representatives can initiate a call simply with the click of a mouse directly from a database

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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Blogs

Micro Coaching: The Growing Trend!

Gartner “Effective coaching is the #1 driver of Contact Center Representative Performance!” A micro-coaching call center is a service where a supervisor coaches her/his agent....

All you need to know about Global Call Center Outsourcing

<p>Talks on global call center outsourcing are rife and currently, the focus is on knowing its status, future predictions, and growth prospects. Amid talks on the effects of global &....