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Computer Telephony Integration is the process of controlling a phone
with a computer and vice-versa. Computer Telephony Integration or CTI can be
more effective to define desktop based interaction for helping users. CTI
process is primarily used in computerized services of call centers wherein
representatives can initiate a call simply with the click of a mouse directly
from a database
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TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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