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Received Calls are considered as inbound calls in call centers. Business process
outsourcing providers keep track of all received calls and sometimes record for
improving calls and for the betterment of the call center.
Some business
process outsourcing companies offer both inbound and outbound calls services to
the clients. Received calls help in troubleshooting any kind of issues and to
provide customers with complete assistance.
Thus, companies which do not have
enough resources to handle customers’ queries, they prefer opting for received
calls or inbound call services from a reputed call center.
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TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.
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