Received Calls are considered as inbound calls in call centers. Business process
outsourcing providers keep track of all received calls and sometimes record for
improving calls and for the betterment of the call center.
Some business process outsourcing companies offer both inbound and outbound calls services to the clients. Received calls help in troubleshooting any kind of issues and to provide customers with complete assistance.
Thus, companies which do not have enough resources to handle customers’ queries, they prefer opting for received calls or inbound call services from a reputed call center.